A virtual Field Service Engineer with you 24/7/365.

Our Virtual Field Service Engineer (vFSE) program delivers immediate, expert support to keep your imaging operations running smoothly. With remote diagnostics, real-time troubleshooting, and direct access to highly trained engineers, vFSE is your first line of defense against downtime.

Before dispatching an on-site visit, our vFSE team evaluates system performance, identifies issues, and resolves many problems instantly — saving valuable time, reducing costs, and accelerating your return to full functionality. When an on-site service call is required, our virtual engineers ensure the field team arrives fully informed and prepared with the right parts, tools, and understanding of the issue.

From software errors and injector issues to MRI, CT, and X-ray system alerts, our vFSE specialists provide fast, accurate, and proactive support across all major modalities and manufacturers. The result is fewer delays, smarter service workflows, and stronger uptime for your facility.